Delete your account

1How to do it

1. Sign in to Rosko.
2. If you want to keep a copy, download your data: Account settings → Data and account → GDPR export.
3. Still in Data and account, choose “Delete my account” and confirm.

Any subscription you have is cancelled automatically upon deletion, without a refund for the current period; any remaining Credits are lost.

2What happens next

• Immediately: you are signed out, your name, your email and your IP addresses are anonymised, and your posts in Class Groups appear under “Deleted user”.
• For 30 days: your remaining data is kept, so that we can recover your account if you ask us to.
• After 30 days: everything is permanently deleted (courses, notes, messages, posts, files, Credits).
• Exception: invoices are kept for 10 years, as required by law.

3Without access to your account

If you can no longer sign in, write to us from your account’s email address at contact@hygea-consult.be: we will delete the account after verifying that it is indeed yours. Details of our processing are set out in the Privacy Policy.