Terms of use

1Who we are and what these terms are for

Rosko (“the Service”) is published by HYGEA CONSULT SRL, a Belgian private limited company, with its registered office at Rue des Beaux Prés 136, 1370 Jodoigne (Belgium), registered with the Crossroads Bank for Enterprises (CBE) under no. 0772.910.351 (VAT BE 0772.910.351) (“we”, “us”, “the Publisher”). You can write to us at contact@hygea-consult.be.

These terms of use (“the Terms”) form the contract between you and us for the use of the Service, available at rosko.ai, its subdomains and its installable app. They apply together with the Privacy Policy, the Cookie Policy and the Pricing page, which form part of them.

By creating an account, you declare that you have read and accepted the Terms. If you do not accept them, do not use the Service. You can print or save them at any time from this page.

2Definitions

User

Any natural person who creates an account and uses the Service (“you”).

User Content

Everything you upload or enter: courses and documents (PDF, PPTX, DOCX, Markdown, text), notes, answers, instructions, assignments, messages and shared files.

Generated Content

Everything the Service produces from your User Content: concepts, questions, corrections, mock exams, study sheets, audio, drafts, slides, bibliographies, assistant responses.

AI Models

The artificial intelligence models of third-party providers on which the Service relies to produce Generated Content, described in the Privacy Policy.

Credits

The unit that measures the use of AI Models in the Service (article 5).

Class Group (“promotion”)

A space shared between students of the same cohort: feed of posts, discussions, documents, shared courses, schedule and votes.

3The Service

Rosko helps you study. From the documents you upload, the Service extracts the concepts you need to know, generates revision questions, corrects your answers, prepares mock exams and learning paths, answers your questions about your courses, assists you in writing assignments and presentations, and lets you interact with other students (Class Groups, contacts, private messages).

The Service includes a free plan and paid plans, described on the Pricing page. We develop the Service continuously: features may be added, modified or withdrawn under the conditions of article 12.

4Your account

4.1 Age and capacity

The Service is reserved for persons aged 16 or over. If you are under 18, you declare that you use the Service with the consent of a holder of parental authority, and any paid subscription must be taken out by them or with their consent.

4.2 Creation and security

You provide accurate information and keep it up to date. Your account is personal: do not share your login credentials. You are responsible for activity carried out from your account, unless it results from a failure on our part. We recommend that you enable two-factor authentication or a passkey (Account settings → Security). Notify us without delay of any unauthorised access at contact@hygea-consult.be.

5Plans, payment and Credits

5.1 Plans and prices

The content of each plan (price, monthly Credit allowance, limits) is stated on the Pricing page at the time of subscription. Prices are expressed in euros, including all taxes.

Promo codes. A promo code comes with its conditions: discount, plans and billing period concerned (monthly or yearly), deadline. It is only valid for what it was issued for, cannot be combined with another code and has no monetary value. Unless stated otherwise, the discount applies to the first invoice.

5.2 Payment

Payments are processed by our provider Stripe. Your card details do not pass through our servers. Invoices are available in your account (Invoices and payment).

5.3 Term, renewal and cancellation

A subscription is concluded for one month or one year and renews automatically for the same term, unless cancelled. You can cancel at any time from Invoices and payment: cancellation takes effect at the end of the period already paid for, and you keep access until then. You can change plan at any time; the new allowance applies immediately.

5.4 Credits

Each action that calls on an AI Model consumes Credits. The indicative rate schedule is shown on the Pricing page. Credits are deducted on the basis of the cost actually incurred, once the action has been completed; an action that fails is not deducted.

• Subscription allowance: renewed every month; unused Credits are not carried over.
• Top-ups: valid for 12 months from the date of purchase.
• Free Credits (welcome, goodwill gesture): on the conditions announced when they are granted.
• Earned Credits (survey, referral, social media share): amounts and caps shown on the Earn credits page; valid for 12 months from the date they are granted.

Credits obtained through abuse (multiple accounts, self-referral, fake or deleted share) may be cancelled. We may change or end an Earned Credits programme; Credits already granted are kept.

Credits are consumed starting with those that expire soonest. They have no monetary value: they are not refundable, transferable or exchangeable for money, except where required by law or by article 15.3. They are credited once payment has been confirmed. If a confirmed payment has not been credited to you within 24 hours, write to us quoting the receipt reference.

5.5 Right of withdrawal

If you are a consumer, you have 14 days from subscription to withdraw, without having to give reasons for your decision (articles VI.47 et seq. of the Belgian Code of Economic Law). Write to us at contact@hygea-consult.be; you may use the model withdrawal form, but this is not mandatory. We will refund you within 14 days, using the payment method you used.

As the Service starts upon subscription at your request, the refund is reduced by an amount proportional to what has been provided up to the withdrawal, that is, to the period elapsed and the Credits consumed. For a Credit top-up, the right of withdrawal ends when the purchased Credits have been fully consumed, if you requested immediate performance and acknowledged that you would lose this right at that point.

5.6 Changes to prices and the rate schedule

We may change our prices or the Credit rate schedule, in particular to reflect the cost of AI Models. An increase is announced to you by email at least 30 days before it applies to your subscription; it applies only from the following period, and you may cancel beforehand free of charge. A decrease may apply immediately.

6Your content

6.1 You remain the owner

You retain all your rights in your User Content. You grant us, solely for as long as it is hosted, a non-exclusive, royalty-free, worldwide licence to host, reproduce, analyse, transform and transmit it to our processors, for the sole purpose of providing you with the Service and displaying it to the people with whom you choose to share it. This licence ends when the content or your account is deleted, subject to the time limits set out in the Privacy Policy.

We do not use your User Content or your Generated Content to train AI models, and we do not sell it.

6.2 Your warranties

You warrant that you hold the necessary rights to what you upload. Uploading course material for your personal study is, in principle, covered by your rights as a student and by the statutory exceptions to copyright; sharing it in a Class Group is not always. Do not share content whose distribution is not authorised (paid textbook, material whose distribution the teacher prohibits, personal data of third parties). You are responsible for what you post.

6.3 Generated Content

To the extent that we hold rights in the Generated Content produced for you, we assign them to you. You may export and reuse it freely, subject to the rights of third parties. Generated Content is not unique: similar content may be produced for other users.

6.4 Your suggestions

If you share ideas or feedback about the Service with us, we may use them freely, without any obligation to you.

7Artificial intelligence: what you need to know

Generated Content is produced automatically by AI Models. It may be inaccurate, incomplete, out of date or unrelated to what your teacher expects, even when it appears confident. Citations are automatically checked against your documents where possible, and flagged when they cannot be.

• The Service is a study aid. It does not replace your courses, your teachers or the official instructions for an exam.
• It does not provide any medical, legal, financial or professional advice. Health content generated from a course must never guide care or a clinical decision.
• Check all Generated Content before using it for submitted work, a publication or a decision.

8Rules of use and academic integrity

You undertake not to:

• use the Service in breach of your institution’s rules, in particular to present as your own a piece of work written with AI where this is prohibited or must be declared;
• upload, post or share content that is unlawful, hateful, violent, discriminatory, defamatory, of a sexual nature involving minors, or that infringes the rights of others (copyright, privacy, image rights);
• harass, threaten, deceive or impersonate another person;
• share your account, circumvent usage or Credit limits, or access the Service by automated means (bots, scraping) outside the interfaces provided;
• attempt to obtain dangerous or prohibited content from the AI Models, or to circumvent their safeguards;
• copy, decompile or resell the Service, or use it to develop a competing service;
• undermine the security or proper functioning of the Service, or use it to send unsolicited messages.

9Class Groups, messages and moderation

9.1 What others see

What you post in a Class Group is visible to its active members. What you send to a contact is visible only to that contact. The administrators of a Class Group may remove content or exclude a member from their Class Group.

9.2 Reporting content

You can report content or a person using the report button provided in the Service, from Account settings → Reports and blocking, or by writing to contact@hygea-consult.be stating where the content is located and why you consider it unlawful or contrary to the Terms. Anyone, even without an account, can report unlawful content to us by email. We handle reports diligently and objectively, and inform the person who made the report of the action taken.

9.3 Our measures

We may remove content, restrict its visibility, or suspend a feature or an account where it is unlawful or contrary to the Terms. These decisions are taken by a person, possibly assisted by tools. Except in an emergency or where prohibited by law, we tell you the reasons, and you can challenge them by replying to us: your complaint will be reviewed. These rules implement the EU Digital Services Act (Regulation (EU) 2022/2065); our single point of contact, for users and authorities alike, is contact@hygea-consult.be, in French, Dutch or English.

9.4 Blocking

You can block a contact at any time: they can no longer write to you.

10Our rights in the Service

The Service, its code, its design, its texts, its learning paths, the “Rosko” trade mark and its character are protected and belong to the Publisher or its licensors. We grant you a personal, non-exclusive and non-transferable right to use the Service in accordance with the Terms, for the duration of your account.

11Personal data

We process your personal data as explained in the Privacy Policy, including the transmission of your content to the providers of the AI Models, which is necessary for the Service to operate.

We email you to run the Service: security, receipts, and revision reminders that you can turn off. Our news and offers are only sent to you if you have agreed to it, and you can withdraw that agreement at any time, in one click from each of those emails or in Account settings → Reminders.

12Availability and changes to the Service

We use our best efforts to keep the Service available at all times, but cannot guarantee it: maintenance, updates, incidents or the unavailability of a provider (AI Model, host, payment) may interrupt it.

We may change the Service, in particular by switching AI Model provider. If we withdraw an essential feature of a paid plan, we notify you at least 30 days in advance; you may then cancel and obtain a refund of the unused prepaid period. If we were to discontinue the Service, we notify you at least 60 days in advance, let you export your data and refund the unused prepaid period.

13Warranties and liability

You benefit from the legal guarantee of conformity applicable to digital content and services. Apart from this guarantee and your other mandatory consumer rights, the Service is provided as is: we do not guarantee that the Generated Content is accurate, complete or suitable for a particular exam or piece of work (article 7).

We are not liable for indirect damage, nor for the consequences of use contrary to articles 7 and 8, in particular an academic sanction. Except in the case of wilful misconduct or gross negligence on our part, harm to life or physical integrity, or a mandatory provision to the contrary, our total liability to you is limited to the higher of the following two amounts: the sums you paid us during the 12 months preceding the event giving rise to the damage, or 100 euros.

You are responsible for the content you post and for your use of the Service. If a third party claims compensation from us because of content you posted in breach of the Terms, you will indemnify us, within the limits provided by law.

14Suspension, termination and deletion of the account

14.1 At your initiative

You can delete your account at any time from Account settings → Data and account (step-by-step instructions). Remember to export your data first. Deletion terminates your subscription, without a refund for the current period. Your identifying data is anonymised immediately, then all your data is deleted 30 days later; during this period, we can recover your account on request.

14.2 At our initiative

We may suspend or close your account in the event of a serious or repeated breach of the Terms, fraud, a legal obligation or a risk to the security of the Service or of others. Except in an emergency or where prohibited by law, we notify you in advance, stating the reason, and you can challenge the decision (article 9.3). Outside these cases, we may terminate the contract by giving 60 days’ notice and refunding the unused prepaid period.

If we close your account because of a breach on your part, the current period and the remaining Credits are not refunded.

15Changes to the Terms

15.1 Why we may change them

The Service evolves, and so does the law. We may therefore change the Terms for a valid reason: a change in the law or in a decision of an authority, the addition, modification or withdrawal of a feature, a change of provider or of its terms, security, combating abuse, changes to our plans or our costs, or clarification of the text.

15.2 How we notify you

For any significant change, we notify you by email and in the Service at least 30 days before it takes effect, summarising what is changing. This period may be shorter where the change is required by law or by an authority, or where it is necessary to deal with an unforeseen security or abuse risk. Minor changes (corrections, rewording, a new feature with no effect on your rights) apply as soon as they are published.

15.3 What you can do

If you refuse a significant change, you may cancel your subscription or delete your account free of charge before it takes effect; if the change is unfavourable to you, we refund the unused prepaid period. If you continue to use the Service after it takes effect, the amended Terms apply to you. A change never applies retroactively.

15.4 Where to find the versions

The current version is always available at rosko.ai/cgu, with its number and effective date. Previous versions are available on request.

16Governing law and disputes

The Terms are governed by Belgian law. If you are a consumer and reside in another country of the European Union, you retain the protection of the mandatory rules of that country.

If a problem arises, write to us first at contact@hygea-consult.be: we reply within 15 working days. If we cannot find a solution, you may refer the matter free of charge to the Consumer Mediation Service (North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, mediationconsommateur.be).

Failing agreement, the courts of the judicial district of Walloon Brabant have jurisdiction, without prejudice to the consumer’s right to bring proceedings before the court of their place of residence.

17General provisions

• Entire agreement: the Terms and the documents to which they refer constitute our entire agreement on the Service.
• Severability: if a clause is held to be void, it is replaced by the closest valid clause, and the other clauses remain applicable.
• No waiver: failing to enforce a right at a given time does not amount to a waiver of that right.
• Assignment: we may transfer the contract to a company that takes over the Service, and will inform you of this; your rights under the Terms remain unchanged. You may not transfer your account.
• Force majeure: neither party is liable for a failure caused by an event reasonably beyond its control.
• Language: the Terms exist in French, Dutch and English. In the event of any discrepancy, the French version prevails, unless a mandatory consumer-protection rule provides otherwise.
• Communications: we write to you at your account’s email address or in the Service; you write to us at contact@hygea-consult.be.

18Contact